In the past, people looking for community transport services contacted numerous services providers which often lead to double bookings and a lack of coordination when it came to shared journey planning.
When the funding was put in place in 2015/16, Scottish Borders Council developed a one-stop approach to the service, and also rebranded it as The Flow Centre.
The new intergrated system, which works via a single telephone number, saves staff time and provides clients with a better customer experience.
Timothy Stephenson, Passenger Transport Manager, Scottish Borders Council said
Having a transport service that operates via a
single telephone number is a real step forward. It makes the process of arranging and accessing transport much simpler for the service user.The Hub is a good example of collaboration between several different agencies.
For the full report, click here.
This project is part of our Smarter Choices, Smarter Places programme supported by Transport Scotland.
